Terms & Conditions

1. General

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By engaging with Keast Auto Repair you agree to the following terms and conditions. These apply to all services, repairs, diagnostics, and parts supplied.

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2. Quotes & Estimates

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• All quotes are based on visible work required at the time. 
• Quotes may change if additional faults or issues are identified during the job. 
• We will make reasonable efforts to contact you before proceeding with additional work where practical. 
• Estimates are indicative only and not fixed prices. 

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3. Authorisation of Work

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• By approving a quote (verbally, electronically, or in writing), you authorise us to carry out the work. 
• If contact cannot be made, we may proceed with essential repairs required for safety or to complete the job. 

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4. Pricing & Payment

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• Payment is due on completion of work unless prior arrangements have been made. 
• We reserve the right to: 
  
  • Charge storage fees for vehicles not collected within a reasonable timeframe 
  • Retain possession of the vehicle until payment is received (lien rights under NZ law) 
• Late payments may incur additional costs or collection fees. 

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5. Parts & Materials

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• We may use new, reconditioned, or aftermarket parts unless otherwise agreed. 
• All parts remain the property of Keast Auto Repair until paid in full. 
• We are not responsible for delays caused by parts availability. 

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6. Customer-Supplied Parts

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• We do not warranty customer-supplied parts. 
• Labour relating to fitting these parts is still chargeable. 
• If a supplied part fails or is incorrect, additional labour costs will apply. 

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7. Warranties

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• Manufacturer warranties apply to parts where applicable. 
• Warranty does not cover: 
  
  • Normal wear and tear 
  • Misuse or neglect 
  • Failure of unrelated components 

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8. Vehicle Condition & Liability

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• Customers must disclose any known issues with the vehicle. 
• We are not liable for pre-existing faults that become apparent during or after repairs. 
• Vehicles are left on-site at the owner’s risk outside business hours. 

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9. Diagnostic Work

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• Diagnostic time is chargeable regardless of whether repairs proceed. 
• Some faults may require extensive testing and may not be immediately identifiable. 

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10. Cancellations

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• Cancellation of booked work may incur a fee, particularly where parts or labour have already been allocated. 

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11. Health & Safety

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• Customers must follow all safety instructions when on workshop premises. 
• Access to workshop areas may be restricted for safety reasons. 

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14. Disputes

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• Any concerns should be raised as soon as possible so we can work towards a resolution. 
• Disputes will be handled in good faith and in accordance with New Zealand law. 

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15. Changes to Terms

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We reserve the right to update these terms at any time. The latest version will always be available on our website.